Terms of Service

1. Acceptance of terms

By downloading, installing or using the Viatic application ("the App") or the website viatic.org, operated by Adonai Garcia under the trade name ViaTechLabs, you accept these terms in their entirety. If you do not agree, do not use the App. The operating entity may change to a Canadian corporation; if it does, these terms will be updated and the change announced in the App.

2. Minimum age

You must be at least 18 years of age to create an account. By registering you represent that you meet this requirement. We may suspend any account we find belongs to a minor.

3. Service description

Viatic is a civic platform that lets residents document traffic violations in Canadian municipalities with geolocated photos and video. Every report is moderated before publication, and faces and licence plates are blurred before anything becomes visible to other users. Municipalities that join Viatic review approved reports inside the App through authorized officer accounts and record their own enforcement decision. Viatic does not issue tickets, assign demerit points or collect fines. The App also includes a points and ranking system, expiration reminders and a traffic-law chatbot.

4. Registration and account

To use all features you must create an account with a valid email address. You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately if you suspect unauthorized use. Authority accounts are created by ViaTechLabs for the organization that requested them and may only be used by the people that organization designates.

5. Acceptable use

You agree to report only real and verifiable traffic violations; not to publish false, misleading, defamatory, offensive, obscene or hateful content; not to harass or intimidate other users; not to use the App for unlawful purposes; and to respect the privacy of the people who appear in your media. Do not film inside private property, do not follow or confront drivers, and do not put yourself or others at risk to capture a report. Content unrelated to traffic, sexual or violent content and deliberate attempts to identify a person are prohibited.

6. Zero tolerance for objectionable content

ViaTechLabs applies a zero-tolerance policy toward objectionable content and abusive behaviour. All submitted content is moderated before publication. Users can report inappropriate content and block other users from inside the App. Accounts that publish objectionable content are suspended or removed without notice and their reports taken down. We review reports of objectionable content within 24 hours.

7. User content and licence

By uploading photos, video or comments you grant ViaTechLabs a non-exclusive, worldwide, royalty-free licence to store, redact, display, reproduce and distribute that content within the platform, to share it with the municipal authority that has jurisdiction over the location, and to publish redacted versions on Viatic's official social media channels for education and awareness. You keep ownership of your content. We never publish your contact information. We may review, moderate and remove any content that violates these terms.

8. Points, ranks and redemption

Points are awarded for approved reports and community participation. Points may be redeemed in the App for products, discounts or services offered by partner brands, subject to availability, quotas, validity periods and the conditions each brand sets. Points have no monetary value, are not transferable and cannot be exchanged for cash. A redemption generates a single-use code with a limited validity; if the business does not validate it in time, the points return to your account. ViaTechLabs acts as the program intermediary; delivery of the benefit is the responsibility of the partner brand. Benefits may change or be withdrawn without notice. We may modify the points system, its redemption value and the program rules at any time. Redemptions obtained through fraud or abuse will be voided.

9. Moderation and redaction

All reports are reviewed before publication. Automatic redaction of faces and plates fails closed: a report whose redaction is incomplete or uncertain is withheld until a moderator reviews it. We may approve or reject any report according to our quality and accuracy criteria. The moderation decision is final. Authorities make their own decision on approved reports and that decision is theirs, not ours.

10. Licence plates

The App allows entering a licence plate as part of a report. The plate is stored privately, is never shown to regular users and is visible only to moderators and to authorized officers of the municipality with jurisdiction. Entering a plate is not a formal complaint to any authority and ViaTechLabs does not guarantee its accuracy.

Registering your own plate and notices. As a Pro subscriber you may register the plate of a vehicle you own to be notified when it appears in a report that has been reviewed and published. Registration requires verifying ownership with the vehicle permit; we may reject or revoke a registration if verification is inconclusive, if the plate is already registered to another account or if we detect false information. Pro includes up to three plates per account; more than three vehicles requires a fleet account. The notice shows the redacted, published version of the report and never reveals the reporter. It is informational and does not mean that ViaTechLabs or any authority has determined that a violation occurred.

Right of reply. As a verified owner you may respond to a report stating that the vehicle is not yours, that it was stolen or lent, or that you acknowledge the facts. Responses that dispute the report require evidence (for example a police report, or vehicle details and a photo of the vehicle) and a declaration of truthfulness. The moderation team evaluates the response and may correct, remove or keep the report; its decision is final. The response is shared only with the moderation team and, where applicable, the authority with jurisdiction. It is never published. Submitting false evidence is grounds for suspension.

11. Anonymized data and commercial access

ViaTechLabs may offer aggregated and anonymized data derived from reports to municipalities and other third parties through paid subscriptions or other agreements. This data never includes information that identifies a user, a driver or a vehicle. By using the App you agree that your reports contribute to these datasets.

12. Expiration reminders

The App lets you save the expiration dates of your driver's licence, licence plate renewal, vehicle insurance and health card to receive alerts 30, 7 and 1 day in advance. Reminders are an informational aid: they depend on you entering the correct date and on your device receiving notifications. ViaTechLabs does not guarantee delivery and assumes no responsibility for fines, surcharges or other consequences of an expired document. Email alerts are available to Pro subscribers; phone notifications are available to everyone.

13. Partner brand accounts

Brands in the rewards program operate through brand accounts separate from resident accounts. Brand accounts do not earn points and do not publish reports or comments; they validate redemptions and manage their promotions. The brand is responsible for delivering the benefit to any user who presents a validated redemption, for the accuracy of the artwork and text it approves, and for compliance with the laws that apply to its products. Brand plans are billed monthly in Canadian dollars plus applicable taxes, renew automatically and may be cancelled at any time effective at the end of the paid period; activation takes three to five business days after payment. ViaTechLabs may pause or remove a brand that fails to meet these conditions.

14. Fleet accounts

Companies and public bodies with several vehicles may contract a fleet account, which receives push and email notices whenever one of its registered units appears in a published report, plus a monthly summary. Fleet accounts do not earn points and do not publish reports or comments. ViaTechLabs verifies the company's documentation (business number and vehicle permits) before registering units. The company declares that it is authorized to receive notices about those vehicles and is responsible for how it uses the information within its organization. Plans are offered in tiers of up to 10, 50 or 200 units, billed monthly in Canadian dollars plus applicable taxes, renew automatically and may be cancelled at any time effective at the end of the paid period.

15. Municipal authority accounts

Authority accounts are provided to municipalities under a separate agreement. Officers see original media and plates only for approved reports within their organization's jurisdiction, only inside the App, and every action is logged. The municipality is responsible for the conduct of its designated users and for any enforcement decision it takes. Viatic evidence is provided as submitted by residents and reviewed by moderators; ViaTechLabs makes no representation about its admissibility in any proceeding.

16. Traffic-law chatbot

The App includes a chatbot that answers questions about the Ontario Highway Traffic Act and municipal by-laws using AI language models over official sources, citing the section it relies on. The chatbot is not legal advice. Answers are informational, may contain inaccuracies or be out of date, and do not replace a licensed lawyer or paralegal. ViaTechLabs is not responsible for decisions made on the basis of chatbot answers. Use is limited by quotas (5 initial queries on Free plus a daily cap of 5 queries paid with points, or 300 queries a month with Pro). Automated querying, scraping or quota circumvention may result in immediate suspension.

17. Viatic Pro subscription

Pro is an optional subscription that unlocks the expanded chatbot (300 queries a month without points and without a daily cap, with saved history), registration of up to three plates with notices when your vehicle appears in a published report, the right of reply, email alerts for plates and reminders, and priority email support. Two billing options: CAD 6.99 per month or CAD 69.99 per year, plus applicable taxes.

The subscription is purchased on the web at viatic.org/pricing. The mobile app does not process payments. Pro access syncs automatically between the web and the App through your account email.

The subscription renews automatically at the end of each period unless you cancel before the renewal date. You can cancel at any time from My account on viatic.org. Cancellation takes effect at the end of the current billing period; you keep Pro until then and the next period is not charged.

Prices are in Canadian dollars. No sales tax is added at checkout at this time; if tax becomes applicable, the full total is shown before you confirm. Payment is processed by Stripe; ViaTechLabs does not store your card details. See the Privacy Policy.

18. No-refund policy

Pro subscriptions, fleet plans and partner brand plans are non-refundable once payment is processed, in whole or in part, regardless of use during the period. The value of the service is delivered immediately on subscription, so the charge corresponds to the service made available during the contracted period.

What you can do at any time: cancel renewal from My account. On cancellation:

• You keep access until the end of the already-paid period
• No later periods are charged
• Your account returns to the Free plan when the period expires

By completing a purchase you expressly agree that the service starts immediately and, to the extent permitted by law, waive any cooling-off right applicable to digital services.

Limited exceptions:

• Unauthorized charge: if Stripe identifies or you report a charge you did not authorize, a full refund is processed through the standard chargeback procedure
• Mandatory consumer rights: where the consumer protection law of your province (including Ontario's Consumer Protection Act and Quebec's Consumer Protection Act) grants non-waivable rights, we apply the legal minimum required

Questions about this policy: info@viatechlabs.com.

19. Suspension for non-payment

If a renewal fails (expired card, insufficient funds), Stripe retries the charge up to four times over fourteen days and we email you to update your payment method. If every attempt fails, the subscription is marked cancelled and your account returns to Free: plate alerts and email notices stop, a fleet loses its notices and monthly summary, and a brand's promotions are paused until payment is settled. You can resubscribe at any time at viatic.org/pricing.

20. Limitation of liability

Viatic is a civic documentation tool and does not replace official complaint mechanisms, emergency services or the courts. ViaTechLabs is not responsible for the accuracy of reports submitted by users, for decisions taken by municipalities or other third parties on the basis of the App's information, for data loss, service interruptions or technical errors, or for any indirect or consequential loss, to the extent permitted by law. Nothing in these terms excludes liability that cannot be excluded under applicable law.

21. Suspension and termination

We may suspend or terminate your account without notice if you violate these terms. You can delete your account at any time from the profile section of the App. Deleting your account does not refund an active subscription; see section 18.

22. Intellectual property

The App, its design, code, logos and the Viatic and ViaTechLabs brands are the property of ViaTechLabs. Reproduction, distribution or modification of any element without prior written authorization is prohibited.

23. Modifications

ViaTechLabs may modify these terms at any time. Changes take effect when published in the App and on viatic.org. Continued use constitutes acceptance. For material changes affecting paying customers (price, quotas, cancellation policy), we give at least 30 days' notice by email.

24. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute will be submitted to the courts of Ontario, without limiting the mandatory consumer protection rights of your province of residence.

25. Contact

Questions about these terms: info@viatechlabs.com.